Site Renewal★ Please be sure to check this page for old site members!

Thank you very much for always using our services.

We are pleased to announce that we have renewed our website as of Wednesday, November 6, with the aim of providing even better service. Our new site is designed to offer a more seamless and comfortable shopping experience. Please look forward to the new BODYLINE.

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【To Our Valued Members from the Previous Site】

・For cancellations or returns processed on the previous site after 4 PM on October 31, we will issue refunds via bank transfer.

・Due to the transition to the new site, re-registration of your customer account is required. We will send re-registration instructions from the following email address, so please be sure to check it. Please click "Activate Account" in the email and set your password.

Email Address: customer@bodylinetokyo.co.jp

Subject: Activate Your Customer Account

〜To customers who do not receive emails from our store〜

If you are using a mobile email address (docomo/au/softbank carrier email) or a free email address such as hotmail, Yahoo Mail, or Gmail, and you are not receiving our emails properly, please check the following three points.

・Junk mail folder

If you are using a free email address (gmail, yahoo, hotmail, etc.), there is a possibility that our emails are automatically sorted into your junk folder or trash box due to the junk mail prevention function. Please check your spam folder or trash box.

You can also prevent your incoming e-mails from being sorted into the spam folder by using the filter settings of your free e-mail service.

・Review your e-mail settings

If you are using a cell phone email address (docomo/au/softbank carrier email), you may not be able to receive emails from our store due to email prevention filters. Please cancel the filter of “bodylinetokyo.co.jp” and set up to receive emails from “customer@bodylinetokyo.co.jp”.

▼How to set up or cancel the domain name▼

NTT Docomo

au

SoftBank

・Check the maximum capacity of your mail server

There is a limit to the capacity of the mailbox on the server. When the capacity reaches the limit, new e-mails may not be accepted. Please delete unnecessary e-mails and make sure that the mail server has enough capacity to receive new e-mails.

If you still cannot find the relevant e-mail after checking the above, please contact us at [customer@bodylinetokyo.co.jp] and inform us that you have not received the account activation e-mail.

If you have registered with a carrier email, iCloud, free email, etc., there is a possibility that you will not receive any further emails from us, and we would appreciate it if you would consider changing your registered email address.

If you would like to change your registered e-mail address, please contact us with your old e-mail address and new e-mail address so that we can confirm your identity and change your e-mail address.

・As a special benefit for account activation, we are offering a 10% off coupon on all items. Please enjoy it for your next purchase.

Coupon Code: welcomeback
Usage Conditions: Valid on purchases over 3,300 JPY (excluding tax)
*This coupon is exclusively for members of the previous site. It is not available for new members, so please be aware of this in advance.

・If you do not wish to register as a member on the new site, you do not need to respond to the email. We will later delete customer information, and we kindly ask for your understanding in this matter.

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We apologize for any inconvenience caused by this renewal, but we are committed to ensuring that our customers can enjoy a better shopping experience on our enhanced new site.

For customers considering purchases, we apologize for any temporary inconvenience and appreciate your patience as we resume sales on the new site.

We sincerely appreciate your continued patronage and thank you for your understanding.