Shopping Guide

Our store uses Shopify payments and accepts VISA, MasterCard, JCB, American Express, and Diners.

If you choose cash on delivery, the following fees will be charged: Cash on delivery fee: 440 yen (tax included) (nationwide flat rate)

Please note that if you choose cash on delivery, the delivery fee will be included in the shipping fee.

The following shipping fee will be charged per delivery address: 690 yen (tax included) *Remote islands (including Hokkaido and Okinawa): Please note that we will charge additional shipping fees to those in these areas. We will contact you via order confirmation email with the detailed amount. (Maximum 4,730 yen (tax included))

Free shipping for purchases of 5,500 yen or more (tax included) *Please note that we will charge additional shipping fees for customers in remote islands (including Hokkaido and Okinawa). We will contact you in the order confirmation email with the detailed amount. (Maximum 4,730 yen (tax included))

Orders placed before 4pm on weekdays and 2pm on weekends and holidays will be shipped the same day.

■Delivery estimates Delivery estimates for each region are as follows:
Hokkaido: 2-day delivery Tohoku (Aomori, Akita, Iwate, Yamagata, Miyagi, Fukushima): Next-day delivery (1 day later)
Kanto (Tokyo, Kanagawa, Saitama, Chiba, Tochigi, Ibaraki, Gunma): Next day delivery (1 day later)
Koshinetsu (Yamanashi, Nagano, Niigata): Next day delivery (1 day later)
Hokuriku (Toyama, Ishikawa, Fukui): Next day delivery (1 day later)
Tokai (Aichi, Gifu, Mie, Shizuoka): Next day delivery (1 day later)
Kansai (Osaka, Kyoto, Hyogo, Shiga, Nara, Wakayama): Next day delivery (1 day later)
Chugoku (Okayama, Hiroshima, Yamaguchi, Tottori, Shimane): 2-day delivery Shikoku (Kagawa, Tokushima, Ehime, Kochi): 2-day delivery Kyushu (Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima): 2-day delivery Okinawa: 2-day delivery

■Notes: Our store uses Sagawa Express for delivery.
-The estimated delivery time may be affected by weather, traffic conditions, etc.
・Delivery times to Hokkaido, Okinawa, and remote islands vary depending on the region. For details, please contact the sales office in charge.
・We may not be able to meet your delivery requests for some areas of Okinawa Prefecture and remote islands.
*Excluding New Year's and summer holidays

We will ship the items together if the following conditions are met:
Hours for accepting combined deliveries: 1. 4pm to 7:30am the next morning, 2. 7:30am to 2pm, 3. 2pm to 4pm *Please note that as this is an automatic system process, even a single character difference (including a space) will not be recognized as combined deliveries, so please be careful.
Items ordered during any of the combined shipment acceptance times 1 to 3 will be shipped together.
Example: Orders at 8:00 and 13:00 → Shipped together Orders at 7:00 and 12:00 → Cannot be shipped together

When shipping from Japan to overseas, shipping charges for overseas shipping will apply.
Please note that if customs duties or import taxes are incurred, the consignee will be responsible for paying them.

If the product is returned to us due to customer's absence for an extended period of time, you will be charged a shipping fee of 800 yen (tax included).

We only accept orders via our website.

If you wish to cancel your order, please contact us via the Contact Us form within [30 minutes after placing your order]. For orders placed prior to shipment, we will try to cancel the order, but we may not be able to meet your request depending on the work status. Please understand in advance.

Please refer to the size information on each product page. For shoe sizes, please check this page .

We do not accept exchanges, returns, or cancellations after shipment. Although there are rare cases of "fraying," "lint," "uneven weaving," and "loose shape" that occur during the sewing process that do not affect wearability, we do not accept cancellations, complaints, or returns due to the nature of the product. In addition, we offer our products at a low price, so please be aware of this before purchasing.
If the item is damaged, soiled, or has pages missing or out of order, we will accept exchanges, returns, or cancellations. Please contact us using the inquiry form before returning the item. The shipping fee for returns and exchanges will be borne by the customer. After contacting us, please return the item prepaid (at your expense).

Membership registration is free.
You can now easily order without having to enter shipping information at the time of purchase.

You cannot change your password from My Page.
After logging out, please reset your password from the “Forgot your password?

After resetting your password, you will receive a “Reset password for customer account” e-mail. Please follow the instructions in the e-mail to re-register a new password.
Please note that depending on your environment, the email may end up in your spam folder.
If you reset your password more than once, you may be redirected to an error page. If this happens, please wait a few hours before resetting your password again.

If you wish to cancel your membership, please contact us using the inquiry form. We will confirm your order details and membership registration information and then cancel your membership.

Our official site has been relaunched on November 6, 2024.
Therefore, customers who registered as members on the old site will receive an email to activate their account on the new site.

Japanese Subject: “Customer account activation
English subject: “Customer account activation
Sent from: “customer@bodylinetokyo.co.jp

If you cannot confirm the email

1. It is in your spam folder.
Please look in your mail folder.

2. Your mail filter is blocked.
Please set your domain name to receive “customer@bodylinetokyo.co.jp”.

3. Your mail server has reached its maximum capacity.
Please delete unnecessary e-mails and make sure that your mail server has enough capacity to receive new e-mails.

Please check the above.

If you have registered a carrier email, iCloud, free email, etc., there is a possibility that you may not receive future emails, so you will need to change your email address to one that is able to receive such emails.
If you wish to change your registered e-mail address, please contact us using the contact form with your old e-mail address and new e-mail address.

You can check your points by logging into My Page.

We will give you 1% of the price of your ordered items (minus the point discount amount) as points. 1 point is equivalent to 1 yen and can be used. Please note that we cannot accommodate requests to change the number of points used after an order has been placed.Points will be awarded when the order has been shipped. In the event of cancellation or refusal to receive the order after shipment is completed, the points awarded will be lost. Please understand this in advance.

The site will be renovated on October 31, 2024, and the cart system will be transferred.

Regarding the transfer of points, please rest assured that the points owned by members as of October 31, 2024 will be transferred to the new site.

We use “customer@bodylinetokyo.co.jp” as the e-mail address sent from our store.
If your environment causes the email to be delivered to your spam folder, please consider the following settings.

If it is in your spam folder : Please look in your mail folder.
If your spam filter is set to prevent spam mail: Please set your domain to receive “customer@bodylinetokyo.co.jp”.

Our store uses Shopify payments and accepts VISA, MasterCard, JCB, American Express, and Diners.

For overseas deliveries, we will ship from Funabashi, Japan using UPS or OCS depending on the region.
Shipping charges include shipping and handling fees.
In addition to the shipping fee, import duties, VAT (value-added tax), customs clearance fees, etc. may be charged.
Please be aware of this.

After receiving your order, your order will be delivered within 2 days. (Excluding New Year's and summer holidays)
*If the weight is over 5kg, the fee will be recalculated, so the item will be shipped as soon as the customer's confirmation is completed. Please note.

We offer a flat rate for deliveries up to 5kg (※) for each delivery area.
(※) Weight including product and packaging materials

For China (excluding Hong Kong, Macau, and Taiwan), we will use OCS, and for other areas, we will use "UPS Worldwide Express Saver".

▼OCS

China area (excluding Hong Kong, Macau and Taiwan): 3,800 JPY

▼UPS Worldwide Express Saver

ZONE1: 4,600JPY
Main regions: Korea / Taiwan / Macau

ZONE2: 4,900JPY
Main regions: Indonesia / Malaysia / Philippines / Singapore

ZONE3: 7,100JPY
Main regions: Brunei / Cambodia / Laos / Maldives

ZONE4: 7,300JPY
Main regions: Australia / India / Nepal / New Zealand

ZONE5: 6,400JPY
Main regions: USA / Canada / Mexico / Puerto Rico

ZONE6: 6,700JPY
Main regions: France / Germany / Italy / UK / Spain

ZONE7: 7,400JPY
Main regions: Austria / Denmark / Greece / Portugal

ZONE8: 22,600JPY
Main regions: Argentina / Egypt / Pakistan / Turkey

ZONE9: 25,900JPY
Main regions: Brazil / Jordan / Kenya / Russia

ZONE10: 4,600JPY
Main region: Hong Kong

For information on UPS zone charts, please refer to the reference site below.
https://www.kuronekoyamato.co.jp/ytc/en/send/services/ups_wwe/ups_wwe_zonechart.html

If the weight exceeds 5kg (※), we will recalculate the shipping costs and send you an email with the final amount.

(※) Weight including product and packaging materials

Please reply to the email within 2 weeks .
If we receive your consent, we will proceed with the shipping procedure.

[Within 2 weeks] If we do not receive any contact from you, your reservation will be automatically cancelled. Please note.

In addition to the order and shipping costs, the destination country or shipping service may require you (or the recipient) to pay additional duties, taxes and fees. The fees vary depending on the country and the product selected. No. You (or the recipient) are responsible for paying all additional fees.

Before placing your order, please check the customs, duties, taxes and import laws that apply to your country.

The delivery company will vary depending on the area you are shipping to.
For China (excluding Hong Kong, Macau and Taiwan), we will use OCS, and for other areas, we will use "UPS Worldwide Express Saver".

Customers cannot choose the delivery company.

If you wish to cancel your order, please contact us through the Contact Us form within [30 minutes after placing your order]. For orders placed prior to shipment, we will try to cancel the order, but we may not be able to meet your request depending on the work status. Please understand in advance.

No refund will be provided for cancellations after shipment.

If the product is returned due to an extended absence, an unknown address, or refusal to accept customs duties, we will not provide a refund.
When placing an order, please be sure to carefully check the costs for [import duties, VAT (value-added tax), customs clearance fees, etc.] that are charged in addition to the shipping fee, as well as the [delivery address and receipt date and time].

We cannot accept exchanges, returns or cancellations after shipment, except for initial scratches or stains.

In rare cases, there may be fraying, loose threads, uneven weaving, or deformation that does not affect the wearability of the product, but due to the nature of the product, we cannot accept cancellations, complaints, or returns. Please note that we are offering this product at a low price.

Please contact us using the inquiry form before returning the item.

All costs incurred when returning or exchanging a product(※) will be borne by the customer.
After contacting us, please return the item with a deposit (paid by the customer).

*In addition to shipping charges, the sender will also be responsible for any customs duties and fees associated with customs clearance.